The following isn't my (or anyone's, I hope!) typical Apple customer service experience! But I guess I'll laugh it off rather than try to figure out a way to use the screen on my iMac as a portal to allow me to stick my arm through it, have it come out of "Jannah"'s screen, wring her neck, and allow me to cackle with insane glee as her face turns bluer and bluer...
I submitted the following through Apple's Express Lane web-based service:
In all honesty to you guys, my query wasn't 100% truthful, but it wasn't an all-out lie either. I did simply want to hear a song, not buy it, but I did head straight to the buy button, forgetting that that button would buy the album without further warning. I thought there'd be a track listing or another screen before the album was automatically purchased. The only part I lied about was that I was intending to click on the arrow.
Guess I'll try this again...
I submitted the following through Apple's Express Lane web-based service:
I received the following response:I just finished buying an album that I only intended to preview. I wanted to click on the down arrow but I accidentally hit about one millimeter to the left and hit "Buy". It is now on my hard drive and I would be glad to delete it; please advise how to proceed. ███████@me.com 305-███-████ call anytime 8a-11pm EST or e-mail please... Thank you for your help.
Missing audiobooks and video?! I'm eager to have it back on my account? What?! Read that again, "Jannah."Hi Rafael,
Thank you for contacting iTunes Store Support. My name is Jannah and I'll be here to address your issue.
I understand that you're missing some audiobooks and video. No worries, I know how eager you are to have it back on your account. I'll check and see what I can do to resolve this issue.
However, I could not locate the purchase based on the information you provided. Please respond and include your purchase's order number in your reply.
You can find your order numbers on your email receipts and in your Purchase History. If you need to review your Purchase History, follow the steps in this article:
http://support.apple.com/kb/HT2727
Rafael, I look forward to receiving your reply. Once I get the necessary information I needed for my investigation, I'll be more than happy to help you resolve your issue. Have a nice day!
Sincerely,
Jannah
In all honesty to you guys, my query wasn't 100% truthful, but it wasn't an all-out lie either. I did simply want to hear a song, not buy it, but I did head straight to the buy button, forgetting that that button would buy the album without further warning. I thought there'd be a track listing or another screen before the album was automatically purchased. The only part I lied about was that I was intending to click on the arrow.
Guess I'll try this again...