AT&T is the sole reason why my experience in buying a iPhone was horrible. In the months after the introduction to the iPhone, I studied the product, watched the keynote, 5-6 times, and checked the Apple site daily. The day of the release, I was number 2 in line at a Apple store, at 7:15am. Waiting for the iPhone didn’t bother me, its what I dealt with with At&t that lead me to cancel my service, port my number back to Verizon and take back my iPhone. The following list is my problems with Big Blue.1.)Ringing up the purchase of the iPhone took many attempts. I was waiting at the counter for 25 minutes while they called 2 managers to process my transaction.
2.)I synced my iPhone at 6:50pm on Friday the day the iPhone came out, only to find that I had to wait for an email from AT&T to use any part of it. It took till Sunday to actually use my phone.
3.)Wait times to talk to a representative ranged from 5 minutes to 45 minutes. I called repeatedly approximately 25 times get the status of my activation of my iPhone. You can check my records. When I would talk to a representative, they said that all my information was correct and all I had to do was wait for an email saying that my iPhone was activated. So I waited and waited and waited and waited. It was like Christmas getting a gift and not having the batteries for it.
4.)Cell phone service on the GSM network was awful. When I would get a call from an AT&T wireless customer, the call was clear. When I would get a call from a Lan line, the call was clear also. When I would get a call from a Verizon customer on the CDMA network, it would disconnect and I would hear nothing from the other end.
5.)Call Waiting was never enabled with AT&T until I called them, even though I would change the settings through the phone.
6.)Call Forwarding was never enabled with AT&T until I called them, even though I would change the settings through the phone.
7.)Conference Calling was never enabled with AT&T until I called them, even though I would change the settings through the phone.
8.)The AT&T Edge network was garbage. It’s like a bad dream of using dial up once again.
9.)In my home, I was not able to use my phone. I would see a call coming in, I would have to run outside and then try to talk on the phone. If I was on my couch in my living room, right next to the window, I still would not get service.
10) AT&T had the nerve to send me a bill in the amount of $260 dollars for the first month’s service. Apparently they had made a mistake and put a $150 cancellation charge on my bill when I was never a AT&T customer in the first place. Another call to customer support for this one too!
11) If that wasn’t enough, when I went to return my iPhone to the At&t store the guy at the counter had the nerve to ask me where the plastic wrapping was? And where the black earbuds were. I told him that there were no earbuds and didn’t save plastic that only protected the cover. Even though I had a receipt, he initially said I couldn’t return it because I didn’t have everything, (plastic and earbuds) and then after talking to a manager took it back.
12) $60 restocking fee was more than a smack in the face after all of the problems that I had.
13) At&T turned off my service immediately the day I took back my iPhone, not allowing Verizon a chance to port back my number. I had to call AT&T to turn back on my service, and then port back my number.
14) My last call to an AT&T rep was to pay my bill for usage time and make sure my account was disabled. She told me that my coverage area wasn’t the greatest for the iPhone and that if I lived a couple miles away, I wouldn’t have had the same problems that existed.
15) In my contact list, 2 people out of 90 names have AT&T. so what does that say about AT&T coverage in my area. I know this because I have there mobile addresses in case in need to send out a txt message through email to accounts like vtext.com
Its funny when I see commercials for AT&T and them not hearing the other person on the other end. That was my experience with friends and customer support. No one can hear you using AT&T. With Verizon, I can be in my grave with my cell phone and still get better coverage then I would with AT&T anywhere.
The iPhone itself was a work of art.
I just wished it could be on a better service provider like Verizon.
