Have never heard that. I rent almost every movie that comes out for redbox every week and visit several locations. Or never experienced where you can't return. I would suggest contacting redbox when that happens. I would be shocked if they did not credit your account when that happens. I jaw contacted then no less than ten times with various issues and they all have been resolved.
Happens to my wife. She does the returning usually. She called...maybe emailed, not sure...them and they said there was other locations in my city and could have returned the movie to a different redbox.
I've never had that problem. There is six red boxes in my area anyway, so I'm sure I could find one to return it to. If not, you call redbox and they take care of it. They have really good customer service. The phone number is on the DVD case. I just has an instance where I reserved a movie and when I got there the machine wasn't working. So I called and let them know. They can't cancel the reservation or give my dollar back, so they gave me two free rentals which I guess made up for it. The movie happened to be in the machine next to it so I didn't have to drive anywhere to get it.
I don't want to drive all over town looking for a box that isn't full. I don't see why that is so crazy. I have better things to do with my life than that.
Monday nights they get filled with the new movies. If a lot of a certain movie is there. (to many in their eyes) they remove some to put in another location. It's all slots inside. Mechanical arm goes and gets them out or puts them in when you use the terminal.
Was happy when the app came.
