Who did you speak to?
What 800 number did you call, and what information did you provide the dealership? I've had problems with more than just my iPhone. I've reset the system memory dozens of times, and I still have remnants of old pairings. It also doesn't recognize many of my voice commands. I've been to the dealership twice, and they turned me away. I called the Acura service and support line, and they could only tell me how to repair my phone.OK, after reading all issues with Acura TL and iPhone....talking to Acura Handsfree Link 800 # reps.....going into an Apple store....and calling all tech's I could think of...I marched into my Acura dealer, with the blessings of Apple and Handsfree reps, and told them that my Acura was not holding the pairing. They were to do whatever was necessary to make the phone pair with the car and HOLD THE PAIRING! 3 Hours later, they ordered a NEW bluetooth computer chip for my car. I returned 4 days later, dropped off my car, was given a comp loaner...and....2 hours later, I had an iPhone that worked with my Acura ALL THE TIME. Acura did not charge me a dime! They were GREAT! But, I did have names, dates, times, and phone numbers to back up my request.