okay, i was at work today and i noticed that my bill was a lil more than i expected.. so then i made the biggest mistake of my life by calling ATT
first off. it was like almost 5 mins until i got a hang of a customer rep.
the first rep didn't allow me to step any deeper into my account because it wasn't under my name (WTF) billing address was under mine, but only the account holder was under some girl's name... so she and i argued for like 3 mins, and i tried to tell her it is my account i can give her my social security number or any secret questions there are in the account. But then she woulnt allow me, so she put me on hold for like 5 mins to get some suggestion from the upper management.
so i hung up (on accident due the huge hang up button on the screen ive been trying to avoid touching)
so i called again, but this time this one nice lady let me have access into my account, but then told me that there was some other mistake on there, Apple mistake for putting 2 names into one account. and then i asked her what the name was and it was MARIAM something and i was like : WHAT ive never heard of it. and i asked her to change the name for me.
but then guess what. she put me on hold to a tech support of att, talk with him for another 10 mins before he transfered me to APPLE STORE because he said att has nothing to do with this. So then this nice gentleman at the Apple store said he couldnt do anything to help me, so they put me on hold for another 5 mins so they could call att and ask what the problem was.
10 mins later, no one come up any idea, so then he transfered me back to att to a tech support. and this lady simply said " well, what i need you to do is you must go to att store around your house, bring your id and let them get rid of the other name for you"
so i was on the phone for almost 1 hour, with 7 people i talked with... just for a conclusion of going back to the att store in person..
my only goal was to ask about the prices.. and then it got worse and worse so now i must go to the store and get rid of a name ive never heard of sitting in my account as an account holder.
WOW APPLE. im very impressed with your activation process.
first off. it was like almost 5 mins until i got a hang of a customer rep.
the first rep didn't allow me to step any deeper into my account because it wasn't under my name (WTF) billing address was under mine, but only the account holder was under some girl's name... so she and i argued for like 3 mins, and i tried to tell her it is my account i can give her my social security number or any secret questions there are in the account. But then she woulnt allow me, so she put me on hold for like 5 mins to get some suggestion from the upper management.
so i hung up (on accident due the huge hang up button on the screen ive been trying to avoid touching)
so i called again, but this time this one nice lady let me have access into my account, but then told me that there was some other mistake on there, Apple mistake for putting 2 names into one account. and then i asked her what the name was and it was MARIAM something and i was like : WHAT ive never heard of it. and i asked her to change the name for me.
but then guess what. she put me on hold to a tech support of att, talk with him for another 10 mins before he transfered me to APPLE STORE because he said att has nothing to do with this. So then this nice gentleman at the Apple store said he couldnt do anything to help me, so they put me on hold for another 5 mins so they could call att and ask what the problem was.
10 mins later, no one come up any idea, so then he transfered me back to att to a tech support. and this lady simply said " well, what i need you to do is you must go to att store around your house, bring your id and let them get rid of the other name for you"
so i was on the phone for almost 1 hour, with 7 people i talked with... just for a conclusion of going back to the att store in person..
my only goal was to ask about the prices.. and then it got worse and worse so now i must go to the store and get rid of a name ive never heard of sitting in my account as an account holder.
WOW APPLE. im very impressed with your activation process.
