Well, funny for everyone but my buddy. Here's the deal. A buddy of mine was ready to upgrade to a 4S and wanted to order on pre-order day. He works overnights so I told him to order as soon as I was able to order (I was waiting up like a fool). His only access was his current iPhone and he was not having any luck with the Apple store app.
He gave up and was going to wait, but I told him to try again around 8am since others were having luck. He gets on Apple's site (at home this time on his computer) and was successful in ordering his black 32gb iPhone 4s.
Around comes iPhone 4S day and he gets his phone delivered. He opens the package and sees that Apple sent him an iPhone 4 and not a 4S. He checks his online receipt and it's says "iPhone 4S". He calls Apple and they confirm that he ordered a 4S and not a 4. The Apple rep apologized and gave him a $50 dollar refund for his trouble.
Now this is where it gets odd. The Apple rep tells my buddy that he has to mail the iPhone 4 back before they can ship out the 4S, but to go to an AT&T store and have them ship it back to Apple because it'll get there quicker. My buddy finds this odd as he did not buy from AT&T, but goes with the flow.
A week goes by and I ask him if he got his phone yet and he says no; no email, no call, nothing. He was going to call Apple that next day, but at 8:50 pm, ten minutes before the AT&T store was to close, he gets a call saying that his phone was in 3 days ago and he needs to pick it up. Well due to his work schedule and losing his ID that following day, he couldn't pick up the phone until today.
He goes to the AT&T store and they tell him, "We are very sorry, but we sold your phone". My buddy said he was ready to flip out. He paid for this phone, never asked for the replacement to be sent to the AT&T store and only shipped back to Apple through the AT&T store per the Apple rep's suggestion. He asks for a replacement, but they say they're sold out. My buddy makes them call other stores, but they're sold out too. AT&T claims that they'll order him a new one Monday and it'll be there Tuesday, but he doesn't believe anything they are saying at this point.
What is his recourse, if any? To recap, phone bought through Apple.com. Apple sends wrong phone, has him go to local AT&T store to ship back to Apple. AT&T store gets replacement, waits 3 days to call him that it's arrived and sells it 3 days after that call. This was a corporate AT&T store, but AT&T didn't sell him the phone. Does he call Apple? Does he call AT&T? Or is he at the mercy of this store to give him a replacement for the phone they basically stole and resold?
Thoughts, ideas?
He gave up and was going to wait, but I told him to try again around 8am since others were having luck. He gets on Apple's site (at home this time on his computer) and was successful in ordering his black 32gb iPhone 4s.
Around comes iPhone 4S day and he gets his phone delivered. He opens the package and sees that Apple sent him an iPhone 4 and not a 4S. He checks his online receipt and it's says "iPhone 4S". He calls Apple and they confirm that he ordered a 4S and not a 4. The Apple rep apologized and gave him a $50 dollar refund for his trouble.
Now this is where it gets odd. The Apple rep tells my buddy that he has to mail the iPhone 4 back before they can ship out the 4S, but to go to an AT&T store and have them ship it back to Apple because it'll get there quicker. My buddy finds this odd as he did not buy from AT&T, but goes with the flow.
A week goes by and I ask him if he got his phone yet and he says no; no email, no call, nothing. He was going to call Apple that next day, but at 8:50 pm, ten minutes before the AT&T store was to close, he gets a call saying that his phone was in 3 days ago and he needs to pick it up. Well due to his work schedule and losing his ID that following day, he couldn't pick up the phone until today.
He goes to the AT&T store and they tell him, "We are very sorry, but we sold your phone". My buddy said he was ready to flip out. He paid for this phone, never asked for the replacement to be sent to the AT&T store and only shipped back to Apple through the AT&T store per the Apple rep's suggestion. He asks for a replacement, but they say they're sold out. My buddy makes them call other stores, but they're sold out too. AT&T claims that they'll order him a new one Monday and it'll be there Tuesday, but he doesn't believe anything they are saying at this point.
What is his recourse, if any? To recap, phone bought through Apple.com. Apple sends wrong phone, has him go to local AT&T store to ship back to Apple. AT&T store gets replacement, waits 3 days to call him that it's arrived and sells it 3 days after that call. This was a corporate AT&T store, but AT&T didn't sell him the phone. Does he call Apple? Does he call AT&T? Or is he at the mercy of this store to give him a replacement for the phone they basically stole and resold?
Thoughts, ideas?