I tried this. Restore worked nicely, but the problem with incomplete/inaccurate sync with outlook 2003 persists. No improvement.Hello JJJJ1047,
I forgot to mention in my earlier post that the genius told me if this still doesn't work then I should restore the firmware on the iPhone using iTunes, update iTunes and try it again and it should work. Mine worked without restoring the firmware but it is worth the try. As you know iTunes will backup and restore all you settings and data (except music and videos) on the phone when you choose to restore the same phone synched previously. If you try let please let us know if this solves the problem.