Problem with app

[Zanthe]

So a long time ago I bought "App Advice"...

Now the app crashes everytime I click it. So I go to the app store and there it is ... says $1.99. I already bought it before. No indication that I have already downloaded. Can I delete the app and re-download without being charged?

What's the deal?

 

[Napoleon PhoneApart]

Does the "$1.99" ever change to "Install"? Sometimes it can take a while.

 

[Europa]

It should say "Open" instead of "1.99." Go to App Store > Updates > Purchased. It's slow to load these sometimes, so give it a minute. If it's listed there, you can download it for free after you delete it. If it's not listed there, go ahead and delete it and install it again anyway. If it does charge you, call or email an iTunes specialist and attach a copy of your original email receipt and they will refund you.

 

[Napoleon PhoneApart]

My bad. I forgot you hadn't deleted the app.

 

[Zanthe]

It should say "Open" instead of "1.99." Go to App Store > Updates > Purchased. It's slow to load these sometimes, so give it a minute. If it's listed there, you can download it for free after you delete it. If it's not listed there, go ahead and delete it and install it again anyway. If it does charge you, call or email an iTunes specialist and attach a copy of your original email receipt and they will refund you.

I deleted the app and re-installed and all went well without charging me again. Thanks! Now it works again.