I have to agree with you Dave. I had an Instinct all of two weeks. I hurried to take it back. I'd have to say it was the worst mobile device I've had in years. The only feature I was impressed with (which I didn't really use) was the navigation. I also found it odd that Sprint included no Mac version of the device manager software. If the Instinct was Sprint's best attempt at competeing with the iPhone then they have a long way to go. I forgot to mention. The worst part was the cheap plastic screen... MarkYeah I used a client's for a couple minutes the other day and it wasn't the most horrible thing I've ever used in my life. Till I fired up the browser (don't bother). The screen felt like solid glass and was fairly responsive. The main drag is the lag in response time (common for these iPhone knockoffs), and I agree the haptic feedback is annoying and doesn't time well at all with touch activity.
Overall I didn't mind the look and feel of the menus, though of course they're no iPhone. But no ability to sync data + no application support = not a smartphone... it's a featurephone. Not the worst out there, but why are these things even considered competition for the iPhone? It's an entirely different classification of device.
Try explaining that to owners of said device... I didn't bother, as he was bragging to his friend, side-by-side with my iPhone, that his was exactly the same. How can you argue with that?