Within the last month and a half I have had to replace two Otterbox Cases (Defender for 4s and Commuter for 5) due to operator errors! My son actually ripped the silicone on his Defender case and I cracked the outer shell of my Commuter trying to take it off. Otterbox sent him a completely new case and are sending me a Defender to replace my Commuter after I explained that I was not happy with it due to the slippery feel of it. My only complaint is that although they are based in Colorado the cases are shipped from Mexico and it takes a little longer to get to me here in North Carolina. I can't complain though as Otterbox has essentially upgraded me each time I have had an issue.