well attingular told us things had changed at AT&T concerning the way existing customers qualified for upgrade promotions. Maybe this is just more of the sweeping changes going on at the company now.
ATTingular! lol! I used to date a girl who loved it when I ATTingulared her!
Seriously though...I thought I heard mention of AT&T account management being done through iTunes in an earlier thread. It would be a nice feature to have your AT&T account intergrated with your iTunes, as opposed to having to sign in through the AT&T website. I found the AT&T and the Cingular customer service websites next to impossible to navigate.
Has anyone else that uses the SBC Yahoo! DSL noticed that there are absolutely no customer service numbers anywhere on the website. They want all of their customer support to be done online via e mail, or through the self diagnostic tools. Finally after you have spent DAYS exhausting that option, you get some operator from a country 5,000 miles away to try and talk you through the problem. I have had similar expriences with the wireless provider support from Cingular.
One thing that has always impressed me about Apple Care and Apple's tech support is that it is based in the U.S.A. and the folks on the other end of the line seem to really care about backing up the product and making the customer experience a happy one. Also, if all else fails, I could always go to an Apple store and speak with someone at the Genius Bar. I am a little scared that I am getting an amazing piece of hardware with mediocre support on the wireless provider side. It would also frustrate me to go into an AT&T store and be informed that my problem is an Apple issue and they can't help me, or vice versa, going into an Apple store and being told that I need to go to an AT&T store. I really hope that Apple upholds its high standards of customer service and support and holds AT&T to the fire on their side. Who knows, maybe Apple can make AT&T "raise the bar." Hopefully, because I can without a doubt say that I have never had a bad customer service experience with Apple, and I have never had a pleasant or positive customer service experience with AT&T or Cingular.
Sorry about the rant...I saw a soapbox and jumped on!