If you refer to that it can take up to 10 minutes before Emails actually arrive in your in-box, that is a current setting of the system. Mobile Gateway needs to poll the Exchange mailboxes of a several thousand Exchange mailboxes - quite a task. Should not take much longer and our tests indicate that the 10 minute intervall is what most people get. There can be issues, however, with individual Exchange servers where there are connectivity problems from Mobile Gateway to the Exchange server, and of course there can be issues with the mobile connectivity of the iPhone - maybe this is an issue in your case?
I think it's good that your company is monitoring these forums, so I'll give you some feedback based on my experiences.
First, some kudos...
Your tech support has been very responsive. I expected to wait much longer for replies to my problems, but that hasn't been the case. When I have sent e-mails to your company explaining my problems, there haven't always been immediate solutions, but someone always lets me know that they're working on my problem. Given the fact that you're in the UK and there's a time difference, it's even more impressive.
If the solution worked properly, it would be a great answer for people like me who would rather find alternate methods for my work e-mail than nagging my IT department to enable IMAP support. If push came to shove, I could get it done, but I'd rather find my own solution.
Now the problems...
First of all, the connection is simply not reliable. Sometimes my iPhone won't connect to your server at all. Sometimes I get a weird "user name and password..." error. It has gotten to the point that I simply don't believe that my e-mail is current at any time, so I wind up checking my e-mail through Safari via Outlook Web Access...the very thing this solution was supposed to replace.
Second, my e-mail doesn't seem to sync at the 15 minute intervals I have set in my preferences. Often (but not always), it doesn't sync until I launch the e-mail application and open the Inbox. I can tolerate waiting 15 minutes before I know whether or not I have new e-mail, but I would prefer to be notified automatically at 15 minute intervals instead of having to always open the Inbox to be sure.
Third, the mail folders don't sync unless I open each one individually. I expected my 25 most current messages in each folder to load automatically, but it doesn't seem to happen that way. I have 32 folders, and I have to open each one individually and wait for the mail to load up into each. I guess I'm just surprised that all the folders don't sync together.
I realize this is a new application running on a brand new device, but when it comes to syncing e-mail, users like myself need to feel completely confident that it's doing the job accurately and reliably. Right now I don't feel that way. Trust me, if/when the technology works as it's supposed to, I will be an evangelist. If it doesn't I'll never even consider using it after the free trial expires.
Additionally, I'm very curious to see what the service will cost when the trial period is over. It doesn't sync contacts or tasks. It does e-mail, but unconventionally and not in real-time or using any push protocols. Even working properly and at full capacity, its functionality is very limited. I suspect that people who have taken the plunge and use their iPhones for work are a very small minority at their respective companies. If synchronica doesn't provide the option of individual users for their iPhone service (as opposed to a multi-license bundle like their other services), this iPhone offering will sink like a stone. I work for a company of ~185 people, and only two others have iPhones. Virtually everyone else with a mobile device uses Windows Mobile and syncs directly through Exchange. There's no chance in the world that we would have 5 people for this service, at least not in the foreseeable future.
I really want this technology to work, and once it does I really want to keep using it. My main hopes are that it becomes more reliable quickly, and that it's affordable enough that it makes sense. IMO, it's only a viable option if it meets both of those criteria.
