iPhone 6 Touch Screen Not Working After Update

Trazy J Dozier

New Member
Apr 3, 2020
9
0
1
My friend Cristina using iPhone 6 iOS 12 and she updated her iPhone iOS to 12.4.6. The issue is touch screen not working after update. What should I do to help her to fix this?
 

markjoly

New Member
Apr 27, 2020
16
0
1
there was probably some failure with the update installation. Do the hard reset as it is in the video that I will leave. Since the touch screen does not work, at the beginning instead of pressing "turn off" press the power button that the device will turn off, if it restarts with this and don'the turn off, another solution is to let the battery run out for it to turn off
 

markjoly

New Member
Apr 27, 2020
16
0
1
there was probably some failure with the update installation. Do the hard reset as it is in the video that I will leave. Since the touch screen does not work, at the beginning instead of pressing "turn off" press the power button that the device will turn off, if it restarts with this and don'the turn off, another solution is to let the battery run out for it to turn off
What should I do to help her to fix this? and after this ?