Same boat here...been waiting for an hour and a half now...for the freakin' email. I called the toll free number right off the bat (when I noticed my previous sim was deactivated within 10 minutes); they said all that they had been told was "shortly." I am an existing customer...and also in the southeast...which I've noticed a lot of delayed customers are. Someone posted a while back that they wondered if they partitioned coverage across the US...and I'm pretty sure they do...so whatever point is handling the southeast may be the issue for renewing existing customers.....just speculation.