Okay, I have a warning for you all:
Be careful what you have on your safari screen and bookmarks when you take your iPhone to have it exchanged or serviced. Part of my touch screen stopped working… Ala
Certain areas of screen stopped working so I took it back.
The Apple employee was very pleasant and friendly. He went through the rigmarole of resetting it and trying to make it work and I showed him the various ways that I could make it not work properly and he eventually concluded that sure enough, the phone broke.
As he was going through the process to make the exchange, he asked me jokingly “come on now, be honest. You hit it didn’t you?”
“What? Of course not!” I exclaimed. “I love my iPhone!”
He replied that this was the third phone he saw with this problem. I'm guessing he couldn't trick any of the other people of abusing their phone either.
It was at that time that one of the other geniuses came up and became curious that a new iPhone came out of the drawer and was being exchanged for a perfectly broke one.
You could tell that this new genius was more of the artistic “love the Mac” type rather than the normal “ultra-happy-to-serve be a good mega-Apple store genius employee” type. Oh sure, he was friendly and lived to serve the customer, but his hair was a bit rumpled and his black iPhone shirt wasn’t perfectly pressed with razor sharp creases. Sure he was clean and all, but he wasn’t absolutely prim and proper. I’m not saying he didn’t belong there either. I’m sure he was an excellent customer service representative and served each customer with vigor and joy. But his image didn’t seem to be in sync with the nose up in the air high class character of the typical Galleria employee*. I liked him instantly. LOL I’ll call him “the artist” for clarities sake.
He asked, “You're exchanging it? What’s wrong with it?” I proceeded to show him the problem while the other genius continued with the transaction. The artist proceeded to fiddle with my soon to be ex-iphone and wanted to know how to replicate the problem. I figured the easiest way to show the problem was by showing him that the shuffle button in the ipod didn’t work. He played with it for a bit and then wondered if it was just the ipod.
I said, “no it’s the screen. If you go to Safari and type something in landscape mode, you’ll see the problem. The ‘s’ or the ‘m’ doesn’t work.”
So he opened Safari, and after a moment exclaimed, “Oh, nice website!”
I looked up and saw the last webpage I browsed (http://www.hacktheiPhone.com/) loading.
Whoops.
I chuckled nervously. I quickly exclaimed, "Oh yeah. I haven't done that to my iPhone yet."
Whoops again: "Yet"
The artist soon noticed my discomfort and decided to dilute the situation by admitting that he too had visited the website.
“Yeah, that’s a fun site,” He said. “I actually was looking at it last night.” Then he paused and said after some thought, “Maybe I’m saying too much.”
The guy who was helping me replied curtly, “Yeah, you’d better stop talking right now.”
I had a good laugh at that, but it didn’t last long. The Apple guy was not laughing. The attitude surrounding the transaction became very businessslike and to the point after that. The friendliness had ended and it was clear that all this guy wanted to do was to get me out of the store.
So, let this be a lesson to all. Before you take your iPhone to the Apple store (and probably the AT&T store too) make sure you don’t have anything compromising on it.
*oh, and I hope you don’t think that I am being overly harsh about the general character of ANY Apple employee. I’m quite new to the Apple scene (my first visit to the Apple store was to purchase the iPhone) so I’m pretty ignorant of the rest of the stores. I’m sure everybody is quite nice. But this Apple store is in the fabulous Galleria Mall in Houston, Texas. It’s the very first Galleria mall in the world. It has all of your top notch stuck up stores like Armani, Gucci, Fendi, Tiffani, Versace, and we are even getting a Barneys. The stuck up employee is par for the course. But all of the Apple employees were extremely friendly and eager to help everybody that looked even remotely like they might need help. It's a very nice experience visiting this Apple store. I'm sure the rest are equally pleasant.
EDIT: But then again:
http://www.bbspot.com/News/2007/07/apple-store-to-being-charging-entrance-fee.html
Maybe some Apple stores are snobby.
Be careful what you have on your safari screen and bookmarks when you take your iPhone to have it exchanged or serviced. Part of my touch screen stopped working… Ala
Certain areas of screen stopped working so I took it back.
The Apple employee was very pleasant and friendly. He went through the rigmarole of resetting it and trying to make it work and I showed him the various ways that I could make it not work properly and he eventually concluded that sure enough, the phone broke.
As he was going through the process to make the exchange, he asked me jokingly “come on now, be honest. You hit it didn’t you?”
“What? Of course not!” I exclaimed. “I love my iPhone!”
He replied that this was the third phone he saw with this problem. I'm guessing he couldn't trick any of the other people of abusing their phone either.
It was at that time that one of the other geniuses came up and became curious that a new iPhone came out of the drawer and was being exchanged for a perfectly broke one.
You could tell that this new genius was more of the artistic “love the Mac” type rather than the normal “ultra-happy-to-serve be a good mega-Apple store genius employee” type. Oh sure, he was friendly and lived to serve the customer, but his hair was a bit rumpled and his black iPhone shirt wasn’t perfectly pressed with razor sharp creases. Sure he was clean and all, but he wasn’t absolutely prim and proper. I’m not saying he didn’t belong there either. I’m sure he was an excellent customer service representative and served each customer with vigor and joy. But his image didn’t seem to be in sync with the nose up in the air high class character of the typical Galleria employee*. I liked him instantly. LOL I’ll call him “the artist” for clarities sake.
He asked, “You're exchanging it? What’s wrong with it?” I proceeded to show him the problem while the other genius continued with the transaction. The artist proceeded to fiddle with my soon to be ex-iphone and wanted to know how to replicate the problem. I figured the easiest way to show the problem was by showing him that the shuffle button in the ipod didn’t work. He played with it for a bit and then wondered if it was just the ipod.
I said, “no it’s the screen. If you go to Safari and type something in landscape mode, you’ll see the problem. The ‘s’ or the ‘m’ doesn’t work.”
So he opened Safari, and after a moment exclaimed, “Oh, nice website!”
I looked up and saw the last webpage I browsed (http://www.hacktheiPhone.com/) loading.
Whoops.
I chuckled nervously. I quickly exclaimed, "Oh yeah. I haven't done that to my iPhone yet."
Whoops again: "Yet"
The artist soon noticed my discomfort and decided to dilute the situation by admitting that he too had visited the website.
“Yeah, that’s a fun site,” He said. “I actually was looking at it last night.” Then he paused and said after some thought, “Maybe I’m saying too much.”
The guy who was helping me replied curtly, “Yeah, you’d better stop talking right now.”
I had a good laugh at that, but it didn’t last long. The Apple guy was not laughing. The attitude surrounding the transaction became very businessslike and to the point after that. The friendliness had ended and it was clear that all this guy wanted to do was to get me out of the store.
So, let this be a lesson to all. Before you take your iPhone to the Apple store (and probably the AT&T store too) make sure you don’t have anything compromising on it.
*oh, and I hope you don’t think that I am being overly harsh about the general character of ANY Apple employee. I’m quite new to the Apple scene (my first visit to the Apple store was to purchase the iPhone) so I’m pretty ignorant of the rest of the stores. I’m sure everybody is quite nice. But this Apple store is in the fabulous Galleria Mall in Houston, Texas. It’s the very first Galleria mall in the world. It has all of your top notch stuck up stores like Armani, Gucci, Fendi, Tiffani, Versace, and we are even getting a Barneys. The stuck up employee is par for the course. But all of the Apple employees were extremely friendly and eager to help everybody that looked even remotely like they might need help. It's a very nice experience visiting this Apple store. I'm sure the rest are equally pleasant.
EDIT: But then again:
http://www.bbspot.com/News/2007/07/apple-store-to-being-charging-entrance-fee.html
Maybe some Apple stores are snobby.
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