Who has family plan unlimited messaging?

[oliegirl]

On 7/18 I added a line to my plan, for my son, and sent AT&T an email requesting the change the plan accordingly and add the Family Plan Unlimited Texting to the account. I received the following confirmation:

As you have requested I have changed your monthly service plan to the
Family Talk Nation 1400 for $89.99 a month. I was also able to add the
unlimited family plan text to both lines for $29.99 a month. We are
showing that the porting process has not completed on your mobile line
ending in 7394 so the change to its monthly service plan will not show
until the full porting process is completed. Regarding your iPhone
feature needed, I was able to reduce the cost of it to $20.00 a month,
to the iPhone data + 200 (which does include include the unlimited
data, visual voicemail, and 200 messages) as it is the lowest cost package.
Even though the package includes 200 messages, the messaging unlimited for Family Talk plans will take precedence over the 200 messages. I have also set myself a reminder to revisit your account in a few days to make sure everything is working properly for you."

I get my bill last week, and it's insane, almost $500 and I can't make heads or tails of it. So I send another email, get a response saying that they found errors totaling $150, bill is now down to about $300, given that it's a first bill for 2 lines, it's about what I was expecting. However, in that email is the following:

Mobile number 993-xxxx was charged incorrectly for the
Family Messaging Unlimited. You are not able to have this feature with
the iPhone data package."

Am I stupid or does this just completely go against what I was originally told? I know I read here that people had successfuly added the Unlimited Family Messaging plan. I've sent another message to AT&T, quoting what I quoted above from the first message and telling them they need to switch it back and honor what I was told by their employee.

And people wonder why I communicate with customer service through emails...it eliminates the "that isn't what I said" or "you misunderstood what was explained" excuse.

 

[Flyinb]

I understand why you use email.....but let me explain my situation evey time I call att they screw it up, however after a few minutes they get it exactly how I want it.

First they now have unlimited att to att msg for 5 bucks so figure out who your texting this also includes 200 reg text to anyone....

Second my son has a blackjack and heused 550 bucks woth of internet (that he shouldnt have, and also 230 the month before...

Calling att and complaining that internet should not have been on his phone because thats not what I signed up for.... after 10 minutes they removed 780 buck worth of internet .... they don't want to kose you just call and complain

 

[BIGTIMEBALLER504]

I have the same plan with my brother 1400 mins and all the other good stuff +9.99 for the second phone and + 20 for u limited interenet and 200 texts for the second one my bill was 350 becuZ they never apllied the plan until the second bill cycle I talked to them and they dropped it to 290

 

[oliegirl]

I will be calling them, I always file the "first" report/complaint through email and get a response - at least that way I know that it's been reported through their system and there is a record of it. It just amazes me how difficult it is to get a straight answer sometimes...

 

[oliegirl]

As soon as I posted that I was going to call them I got an email saying they had made an error and put the unlimited messaging back on my plan...so all is well with the world - or at least my world

 

[ahaxton]

I changed to unlimited easily with my family plan using the AT&T online live customer service. Was done in a couple minutes.

 

[kamil234]

your number is nine nine three seven three nine four? lol.

you should edit that post because it shows your whole number.

your lucky i didn't type it in numbers or else you'd get spam. ;P